Privacy Policy

Introduction

This Privacy Policy explains how Cavallo Media collects, uses, shares, and protects personal information that you provide through the St. Louis Mold Pros website at stlouismoldpros.com (the “Platform”). Cavallo Media is a digital media company based in the United Kingdom and is the data controller for personal information collected through the Platform.

We take your privacy seriously. This Policy is designed to comply with the UK General Data Protection Regulation (UK GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws. By using the Platform, you acknowledge that you have read and understood this Policy.

Cavallo Media may update this Policy from time to time. The effective date at the top of this page will reflect the date of the most recent revision. Your continued use of the Platform after any update constitutes your acceptance of the revised Policy.

Who We Are and How to Reach Us

Cavallo Media is the data controller responsible for personal information collected through the Platform. As data controller, Cavallo Media determines the purposes for which and the means by which your personal information is processed.

For all privacy-related inquiries, access requests, or complaints, please contact us at privacy@cavallo.media. We will respond to all verified requests within 30 days of receipt.

What Information We Collect

When you submit a service inquiry through the Platform’s contact form, we collect the information you provide, which typically includes your name, telephone number, email address, and the message or description you submit describing your service need. We refer to this collectively as “form submission data.”

In addition to information you provide directly, we automatically collect certain technical information when you visit the Platform. This includes your IP address and general geographic region derived from it, the type of browser and device you are using, the pages you visit on the Platform and the time and duration of those visits, and referring URLs that brought you to the Platform. This technical information is collected through standard web analytics tools and cookies, as described below.

How We Use Your Information

The personal information you provide through the Platform is used for one primary purpose: to connect you with the current licensed contractor partner coordinated through St. Louis Mold Pros so that your mold remediation service inquiry can be addressed.

More specifically, your form submission data is used to forward your inquiry to the current licensed service contractor so they can contact you, evaluate your service need, and provide a quote or schedule service; to confirm receipt of your inquiry and communicate with you regarding your request; and to maintain records of service inquiries for business continuity and legal compliance purposes.

Technical data collected automatically is used for the limited purpose of understanding how the Platform is used in aggregate so that we can maintain and improve the Platform’s functionality. We do not use your personal information for advertising profiling, behavioral targeting, or any purpose unrelated to connecting you with mold remediation services.

How We Share Your Information

Cavallo Media shares your form submission data with one category of recipient only: the current licensed and insured contractor partner coordinated through the Platform, and only for the purpose of fulfilling your service request.

We do not sell your personal information to any third party. We do not share your personal information with advertisers, data brokers, lead resale networks, or any other commercial third party. We do not share your personal information for any purpose other than facilitating the delivery of the mold remediation service you requested.

We may disclose personal information if required to do so by law, regulation, or valid legal process, such as a court order or subpoena, or to protect the rights, property, or safety of Cavallo Media, our contractor partners, or others.

Cookies and Tracking Technologies

The Platform uses cookies and similar technologies solely for analytics purposes. Specifically, we use analytics cookies to understand aggregate traffic patterns, page performance, and visitor behavior on the Platform so that we can improve the user experience.

We do not use advertising cookies, tracking pixels linked to advertising networks, or any third-party cookies designed to build behavioral profiles for marketing purposes.

Most browsers allow you to refuse or delete cookies through your browser settings. If you choose to disable cookies, some features of the Platform may not function as intended, but your ability to submit a service inquiry will not be affected.

Data Retention

Form submission data — including your name, contact information, and message — is retained for a period of 24 months from the date of submission and then securely deleted. This retention period reflects our need to maintain adequate records for service continuity, dispute resolution, and legal compliance purposes. Analytics data, which is collected in aggregate and does not directly identify individual users, may be retained for longer periods in anonymized form.

Data Security

Cavallo Media takes reasonable technical and organizational measures to protect the personal information we hold against unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have reason to believe that your information has been compromised, please contact us immediately at privacy@cavallo.media.

Cross-Border Data Transfers

Cavallo Media is based in the United Kingdom. When you submit information through the Platform as a user located in the United States, your personal data is transferred from the United States to the UK, where it is processed by Cavallo Media as data controller. Cavallo Media takes steps to ensure that appropriate safeguards are in place for the transfer and processing of personal data, consistent with applicable UK GDPR requirements and other applicable data protection laws.

Your Privacy Rights

Regardless of where you are located, you have the right to request access to the personal information we hold about you, to request correction of any inaccurate information, and to request deletion of your personal information, subject to any legal obligations that require us to retain certain records. To exercise any of these rights, please contact us at privacy@cavallo.media. We will respond within 30 days and may need to verify your identity before processing your request.

Rights for UK and EEA Residents

If you are located in the United Kingdom or the European Economic Area, you have additional rights under the UK GDPR or EU GDPR, including the right to object to processing, the right to restrict processing, and the right to data portability. You also have the right to lodge a complaint with your local data protection supervisory authority. In the United Kingdom, the supervisory authority is the Information Commissioner’s Office (ICO).

Rights for California Residents — CCPA

If you are a California resident, the California Consumer Privacy Act gives you specific rights regarding your personal information. You have the right to know what categories of personal information we have collected about you and the purposes for which it is used. You have the right to request deletion of your personal information. You have the right to opt out of the sale of your personal information.

Cavallo Media does not sell personal information. We do not sell, trade, rent, or otherwise transfer your personal information to third parties for their own commercial purposes. To exercise your CCPA rights, contact us at privacy@cavallo.media. We will not discriminate against you for exercising any of your CCPA rights.

Children’s Privacy

The Platform is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected personal information from a child under 13, please contact us at privacy@cavallo.media and we will take prompt steps to delete that information.

Contact

For all privacy inquiries, data access or deletion requests, or complaints, please contact Cavallo Media at privacy@cavallo.media. We are committed to working with you to resolve any privacy concerns fairly and promptly.